See all users who have seen/opened a specific ticket

[jmarko]

Greetings to everyone. I have one question. 
Is there possible to see in history(or in some other way) which user have opened specific task? Because of documents with sensitive content we would like to have an extra review of a activities on the task. Perhaps there are some plugins if it's not possible in Jira?

Thank you for answers. 

[Leonard Chew · Accepted solution]

Hi there

OOTB there is no functionality to do that, because there is no "open issue event" in Jira.
List of issue events: https://docs.atlassian.com/software/jira/docs/api/8.5.3/com/atlassian/jira/event/type/EventType.html

It is probably possible to extend the server-logs so that every page call is logged, but that would flush your log with large data in a way you dont want to.

With the scriptrunner plugin, you could write a web-fragment script that would log the access on specific projects, but I would generally suggest not to do that out of performance and also out of conceptional reasons.

In my opinion the best approach would be to use permissions, to ensure that only the correct people see what they are allowed to see. And if someone is allowed to see, then dont protocol anything, because allowed is allowed.