Selected fields must be empty in the cloned issue

[Prabhu Chilukuri]

Hi Team,

Whenever cloning a  issues, following fields must be empty in the cloned issue irrespective of the Field data in original ticket that is being cloned.

1.Due date

2.Original Estimate

3.End date

4.Start Date

5.Fix versions

Is there a way to achieve this?

[John Funk]

Hi Prabhu,

This is not possible with the out of the box Clone function. You can do that with the add-on Deep Clone. Another option is to setup an automation rule to clear the fields after the issue is created. 

[Mark Segall]

@Prabhu Chilukuri - You can accomplish this with automation.  You can either recreate the clone process altogether with the desired fields copied over or create a rule that updates after the issue has been created:

• TRIGGER - Issue Created
• CONDITION (If applicable) - Whatever delineates these issues from other created issues
• ACTION - Edit Issue: Add all the desired fields and simply leave them blank. The rule will clear them out.

[Prabhu Chilukuri]

Hi Mark,

Thanks for the response,

I am new to Automation rules. Could you please provide me the Example Automation rules for the above scenario?

Thanks,

Prabhu Ch

[Mark Segall]

Hi @Prabhu Chilukuri . Here's an example of how it could work: