Selecting only "Jira Software" for a specific group to access doesn't work correctly

[SMT - Mustafa Demir]

Hi All,

When i select only "Jira Software" to access for a specific group the external user can see confluence and bitbucket when he logs in. How can that happen? How can i disabe this.



Kind regards,
Mustafa Demir

[Petter Gonçalves]

Hello @SMT - Mustafa Demir

Thank you for reaching out.

By your description, I believe that one of the scenarios below can be the root cause of the issue:

1. The User "mmm" is using a different Atlassian account to log in to your site
2. The user might be accessing your Confluence site by anonymous access and your Bitbucket application might have some public projects which are accessible by anyone, as explained in the documentation below:
   Share your site externally with anonymous access 
   Private and public projects 

If the scenarios above are not the ones you are facing, please contact our Atlassian support so we can take a look at your site and check what might be causing the issue.

Thanks!

[Callum Carlile _Automation Consultants_]

Hi @SMT - Mustafa Demir 

When you go into your site settings and look under Product Access, is the group assigned to Confluence and Bitbucket?

[SMT - Mustafa Demir]

See attachment. The blue one is the new group "xxxx" i added

[Callum Carlile _Automation Consultants_]

Have you checked that the users aren't in any of the other groups that have product access to the other products? E.g. administrators, confluence-users, site-admins etc?

And if the users click into the apps that they shouldn't have access to, are they actually able to log in and access them?

[SMT - Mustafa Demir]

I have checked it and they only are member of the specific group. When they log in they can access confluence and bitbucket. But in confluence they cannot make pages. And in bitbucket i can make repos.

I want that the user only sees the Jira Software.

[Callum Carlile _Automation Consultants_]

Hmm that's strange that they are able to access the product even though they are not in any of the relevant groups...

If you go to Manage Subscriptions within the site settings and then click on Manage Users for the products which they shouldn't have access to, are the users presented in this list?

[SMT - Mustafa Demir]

Yes, they are presented in the list... 
really strange, and now?

[Callum Carlile _Automation Consultants_]

If you click on the 3 dots next to the users' names and then show product access, are you able to disable their access using the toggles?

 

[SMT - Mustafa Demir]

They where disabled