Send Email to a user if a ticket hasn't been closed for 2 days.

[Michael Smith]

I need Jira to send an email to a user if a ticket hasn't been closed for 2 days. Is it possible? If yeas what do I need for that?

Thank you.

[Boris Berenberg - Atlas Authority · Accepted solution]

Hi Michael,

We make Notification Assistant for Jira (https://marketplace.atlassian.com/apps/1211069/notification-assistant-for-jira-email?hosting=server&tab=overview) which can easily be configured to do exactly this.

Let me know if you need help.

Boris

[Hernan Halabi - Elite IT Consulting Group]

Hello @Michael Smith that can be done with SLAs and the module Automation if you have service desk. If you don't it would imply automation for Jira app and some queries.

What are you currently using?

[Michael Smith]

Thank @Hernan Halabi - Elite IT Consulting Group for your answer. We choose Notification Assistant.