Send new comments to the cloned issue

[Daniel Bermudez]

Hello !
I need to send new comments from a ticket, to the cloned one

For example: I have ticket A, and I make a clone of that ticket, now I have ticket B

Right now if I comment the ticket A, that comment is not going to show in ticket B

I want to know if there is a way to send that new comment from the ticket A to the cloned ticket B WHITOUT using exalate, right now im using a script runner post function to clone the tickets. 

[Kian Stack Mumo Systems]

@Daniel Bermudez, 

You could use Automation for Jira.

[Daniel Bermudez]

Hello! I tried exactly this automation but idk why it didnt worked... 

In the audit log it says that the automation was succesful but in the cloned ticket the comment does not appear.

[Kian Stack Mumo Systems]

@Daniel Bermudez, 

Are these located within the same project?

[Daniel Bermudez]

No, this comunication is between 2 different projects 

[Kian Stack Mumo Systems]

@Daniel Bermudez, 

You would need to make sure your rule is configured to run in both projects then.

[Aron Gombas _Midori_]

There are several apps to keep issues in sync, I am quite sure that they can sync comments, as well.

These are the 3 most popular apps for syncing issues:

1. https://marketplace.atlassian.com/apps/1213645/exalate-jira-issue-sync-more?hosting=cloud&tab=overview
2. https://marketplace.atlassian.com/apps/1215199/backbone-issue-sync-for-jira?hosting=cloud&tab=overview
3. https://marketplace.atlassian.com/apps/1211111/elements-copy-sync-clone-jira-issues?hosting=cloud&tab=overview

[Diana_Architect_ZigiWave]

@Daniel Bermudez hi. As @Kian Stack Mumo Systems mentioned, you should check the configuration. In case you decide to go back to 3rd party solutions, feel free to check out ZigiOps. It's 100% no-code and integrates and syncs data in seconds. 

BR, Diana (ZigiOps team)