Send update email on task status to non-user

[Jeff_Douglas]

I have the need to inform others outside of my department on the status of Jira issues.  What I would like is when and issue get set to a specific status, an email could be sent by Jira informing the person of the status change.  These persons would not be a Jira user, so they don't have an account to log into.

If possible, I would like the recipient of this to be controlled by the issue itself as well.  In other words, I don't need the same people always being informed of a task reaching a specific status, The person to update needs to be "tagged" somehow in the issue.

In summary, I would like to be able to inform via email ,people outside my department and non Jira users, that an issue has been moved into a specific status.  And the person to contact needs to be specified in the issue itself.  Is this possible at all?

[Dave Theodore [Coyote Creek Consulting]]

Jira Enterprise Mail Handler can do this. You can't do it natively, though. It's a security feature, actually. The application is configured to only send emails to email addresses that are associated with a user account in Jira. JEMH works around this behavior, though.

[Jeff_Douglas]

Does JEMH allow the recipient of the update to be defined in the task itself? Or is it a per project or global system setting?

[Dave Theodore [Coyote Creek Consulting]]

You can create a custom field that is populated with the "reply-to" email address upon message intake and issue creation. JEMH can then send email to the address in that field as you desire in the workflow, etc.

[Mike Harrison]

In case you try out JEMH, one way of doing this would be through the JEMH workflow post-function. One could be added to the end of the desired workflow transition, and be configured to notify addresses found in particular custom fields, for example. Disclosure: I am involved in the development of the add-on.