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Service Desk Customer Notifications - difference between Portal and Email

Jan Holmes
Jan Holmes May 13, 2019

Hi,

Please can you advise - should customers be able to receive Customer Notifications (including the Customer Satisfaction email) regardless of how they logged the issue - ie  via email or Portal?

Currently, it seems that only issues that are logged via the Portal are receiving the Customer Notifications.

Appreciate the help.

Thanks,

Jan.

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