Service Desk License question

[Vinod Belkar]

I recently purchased the Jira Software license key, when I try to update in my Jira product it says the license key is expired. Please help.

[Alexis Robert]

Hi @Vinod Belkar, 

did you update the licence key on your Jira instance after you purchased it ? If not, you will need to do this before upgrading, as explained in this link.

Once you have a valid licence, you can start the upgrade process.

Let me know if this helps, 

--Alexis

[Shannon S]

Hi Vinod,

I can confirm your starter license is valid and shouldn't be causing you any issues. 

I've gone ahead and created a ticket for you with our Advocates team where they can verify if there are any issues with your license. Have a look at your email in a few minutes for that ticket number.

Regards,

Shannon