Service Desk and Agile in same project

[Sean Hannan]

I initially setup a service desk project in Jira to track user feedback and bugs on a new software project but now have a need to use sprints and basic roadmaps for ongoing development.  (We were using Azure Dev-Ops to manage sprints previously )

Jira Service Desk projects don't have sprints / roadmaps and it appears that I also can't add non Jira Service Desk users to the project to transition issues through workflows.

My alternative seems  to be to set up a separate Jira Agile project for development and trying to link them with automation rules.  My issue here is the limits on the number of automations I can run in a month on a free or standard plan (we are only currently only 1 developer + 3 project contributors) making it difficult to keep transitions in sync between projects.

The other option I am thinking is to set up a Jira Project and trying to add Service Desk request types and users to it so instead of trying to Jira Agile capabilities to Jira Service Desk project, I am thinking of doing the reverse and adding Jira Service Desk capabilities to a Jira Agile Project.

Before I spend a lot of time trying to achieve this I thought I would ask first if this was possible or not recommended.  I can try to align my existing Jira Software and Jira Service desk projects but do not want them to become out of sync so I need to add numerous automations to ensure that linked issues between projects are transitioned appropriately.

Any advice / thoughts ?

[Fabian Lim · Accepted solution]

Hi @Sean Hannan

If you are short on service agents and have automation limitations, I would create the issue types for bugs and requests in your jira software project. The only thing you would lose is the portal capabilities. Users will have to create issues via the "create" button. If they are ok with that you should be ok.

Cheers

[Sean Hannan]

I think if I move it to a single project automation it may resolve the automation limits

[Fabian Lim]

Exactly.