Forums
Home Product Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Service Desk project - SLA

Suma Pralhad Kustagi
Suma Pralhad Kustagi
Contributor
March 2, 2022

Hi,

  In Service Desk project  -- When we define SLA for P1 as 4 hours and issue was resolved within that time and after analysis we find that issue is still resolved how does the SLA calculate in the report , does it include just 4 hrs or it shows  previous and current one..Can you please help me how to capture both the timings.

 

Regards,
Suma

Answer
Watch
Like Be the first to like this
180 views

0 answers

Suggest an answer

Log in or Sign up to answer
Jira
Jira
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Copyright © 2025 Atlassian
    Privacy Policy Terms Security
    Welcome illustration

    Welcome to the new Atlassian Community

    Online forums and learning are now in one easy-to-use experience.

    By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.