Service Rocket Connector Remote Object Field Configuration

[Jeanne Howe]

We have the Remote Object Field configured to display several values from SalesForce. One of these fields may sometimes be empty. If the field is empty, the Remote Object field displays the parameter. Is there any way to have the field displayed as "empty"?

This is how it currently displays:

Case Number	Case Name	Priority	Status	Parent
10165161	This is a test case.	Medium	In Progress	$fields.Parent_Case_Number__c
10168567	This is a test case too.	Medium	In Progress	$fields.Parent_Case_Number__c

This is how we would like it to display:

Case Number	Case Name	Priority	Status	Parent
10165161	This is a test case.	Medium	In Progress
10168567	This is a test case too.	Medium	In Progress

[Jeanne Howe (PVD AUG)]

I was able to configure the field template with an IF statement. This gave me the display I was looking for. You can find the documentation here - https://docs.servicerocket.com/display/CFSJ/Advanced+Field+Templates

Thanks Sam from Service Rocket for the help!