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Set due date when the ticket is approved

Teja
Teja December 5, 2023

I would like to set the due when the ticket is approved .Initially, due date is set when the ticket is created. After discussion and ticket is approved by lead , now the ticket is ready to start work status. I want to set the due date from here to track the status.

 

 

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Florian Bonniec
Florian Bonniec
Community Champion
December 5, 2023

Hi @Teja 

 

You can set a DueDate by adding the field in the transition and make sure Approver has Schedule Issue Permission. You could also use automation for JIRA to automatically set a DueDate.

Working with dates | Automation for Jira Data Center and Server 7.4 | Atlassian Documentation

Regards

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