Set up Create Issues through email

[Dan Hartnack]

Hello,

I am trying to set up a POP mail server to create issues within JIRA. I had it working for a while but now all of a sudden it stopped. I went into the logs and this is the error message I am getting:

2012-04-11 05:34:52,875 JiraQuartzScheduler_Worker-1 ERROR ServiceRunner Hertz Support Email Service service.services.mail.MailFetcherService Hertz Support Email Service 10030 : Error connecting to host 'exchange.smartequip.net' as user 'smartequip hertzsupport' via protocol 'pop3': javax.mail.AuthenticationFailedException: Command is not valid in this state.

javax.mail.AuthenticationFailedException: Command is not valid in this state.

at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:159)

at javax.mail.Service.connect(Service.java:288)

at com.atlassian.jira.service.services.mail.MailFetcherService.run(MailFetcherService.java:149)

at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:67)

at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:48)

at org.quartz.core.JobRunShell.run(JobRunShell.java:191)

at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:516)

Does this have anything to do with how the exchange server is set up or is it my configuration with JIRA?

Thank You

[Dennis Kromhout van der Meer · Accepted solution]

Looking from the host you're trying to reach (exchange.smartequip.net) it appears that this is an IMAP server, unless you also have POP3 configured on that server? Did you make any changes to your exchange configuration recently?