Set up Jira automation to notify another user when the assigned user is unavailable.

[Bharath Avula]

Hi Team,

Please advise on how to set up Jira automation to notify another user when the assigned user is unavailable or not present in jira.

We have a separate text field where we will update user email id.

Thanks,

Bharath

[Dick]

Dear @Bharath Avula 

Having a Daily (the scrum ritual) with the team is way better than any automation achievable.
Forge your team by interaction about how to tackle the work-of-today, you can do it!

Kind regards,
Dick 

[Bill Sheboy]

Hi @Bharath Avula 

Adding to the suggestions from @Dick ...

What do you mean by the following:

1. "when the assigned user is unavailable"
2. "when the assigned user...is not present in Jira"

For the first one, that seems like a team process challenge, as Dick describes.

For the second one, how is someone "assigned" to an issue when they are not an active / configured user in Jira?

Kind regards,
Bill

[Boris Berenberg - Modus Create]

How do you want to define unavailable? Is it based on a certain timeout? Is it based on them not responding to an email from jira ? Something else?

[Dilip]

Hi @Bharath Avula 

To set up Jira automation to notify another user when the assigned user is unavailable, you can use automation rules that trigger based on certain conditions (like assignee change or user status). While Jira does not natively track user "availability" (such as out-of-office), a common workaround is to notify a backup or another user when the assignee changes or when an issue is not updated for a certain period.

Example: Notify Previous Assignee When Issue is Reassigned

You can set up an automation rule to notify the previous assignee (or another user) when the assignee changes:

1. Go to Project Settings → Automation. Click on "Create Rule".

2. Trigger: Choose "Field Value Changed" and select the field "Assignee".

3. Condition: Add an "Advanced Compare Condition" to check that the issue was previously assigned:

   • {{changelog.assignee.from}} does not equal empty.

4. Action: Add a "Comment" action. Use the smart value [~accountid:{{changelog.assignee.from}}] to mention the previous assignee (or specify another user), and add your message. Set the comment visibility as "Internal Only" if needed.

Regards,

Dilip Kumar

[Bill Sheboy]

Hi @Dilip 

Please stop posting apparently bot / AI-generated content without disclosing the sources, as required by the community guidelines: https://community.atlassian.com/forums/custom/page/page-id/rules-of-engagement

Kind regards,
Bill