Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Set up workflow so user can choose Resolution type?

Robin DiNunzio April 22, 2015

I understand that I can set up a post function for statues that transition to Close to set the Resolution to a certain type, such as Completed, but is their a way to allow the user to choose the appropriate resolution when transitioning to Close? Thank you!

image2015-4-22 11:42:44.png

1 answer

1 accepted

1 vote
Answer accepted
Nic Brough -Adaptavist-
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
April 22, 2015

Remove the post function from the transition

Add a "transition screen" to the transition that includes the "resolution" field - it will pop up when the users attempt to close the issue

Robin DiNunzio April 23, 2015

Worked perfectly. Thank you!

Suggest an answer

Log in or Sign up to answer