Setting Priorities so they only my Project

[Andrew Smyth]

Further to my question yesterday, regarding amending Priorities which will only affect my Project rather than across the board (which I now gather is not possible):- I can set up a custom field call (say) 'Andy_Priority', but I would then need to "hide" the default 'Priority' field - is this possible, or again, does it hide it for all Projects?

These are probably basic questions, but I have just been given access to the product yesterday and asked to get an Incident Management system up and running ASAP, which is proving a challenge without any prior knowledge of the product whatsoever.

[Nic Brough -Adaptavist- · Accepted solution]

Yes, you can do that. The system priority field is global, but you can hide it using field configurations - that goes down to an issue-type level, although I'd recommend not doing that and sticking to hiding/showing it at a project level.

Briefly, you'll need to set up a new field configuration (I'd copy the existing one to be on the safe side, and don't edit it until you're ready), and a new field configuration scheme that uses that field configuration, then apply it to the project. Then go back and see what happens when you hide priority in the field configuration.