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Setting custom email on Jira deletes all previous emails

Abel Cornelius
Abel Cornelius
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July 5, 2023

We have set up a custom email on Jira and now my previous emails is completely removed from outlook.

Why would this be?

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Mohanraj Thangamuthu
Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 6, 2023

Hello, have you added your custom email to Jira cloud (as incoming email) ?, to create issues on Jira cloud, but sending email to this custom email ? Or this is for notification email.

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