Setting up SLA for multiple products with the same priority level is not working.

[Catherine M. Cruwys]

In our company, different products have different SLA levels. In trying to set the SLA value for Response time, for example,
1. I create my stop and start metrics then go to my goal. 
2. Then I create my JSQL which includes Product = X and Priority = Major, fill in my time, select my calendar and save. 
3. Check my Reports: SLA

See the words: No Issues

If I do the same query from the search bar, I get plenty of responses for the last 7 days.

If I take out the product and search only by Priority, I get an SLA.  Unfortunately, I need to be able to do this for all products.  I thought from another response I saw that this was possible.

Thank you!
Cathy