Setup Employee Offboarding in Jira

[Sunoop Puthur]

where I cab find the Employee Offboarding template in jira for service management project 

[Bryce Lord]

Hi @Sunoop Puthur !

You can find the employee offboarding request type within the "HR service management" template when creating a new JSM project!

Hope that helps!

[Sunoop Puthur]

This option is located HR management, without create HR management project we can not access this ? 

is there any option to add offboarding template on IT Helpdesk project (service management)

[Bryce Lord]

Unfortunately, there isn't a simple solution to move a request type from one project to another. I believe the easiest solution would be manually rebuilding the "employee offboarding" request type from your HR management project into your IT Helpdesk project, but I'm curious if anyone else has any other ideas.

[John Funk]

Hi Sunoop,

What are you actually trying to accomplish? Do you have an existing JSM project that you just want to add Offboarding to? If so, what are the types of requests you have now? Are they HR related? 

[Sunoop Puthur]

We already have an ISM project, but it doesn't include an employee offboarding option. Currently, we only have employee onboarding available. The HR team wants to log a ticket for employee offboarding in the ISM helpdesk project. Is there any option for that?

[John Funk]

You can simply build the new information that you need. Add a new issue type for offboarding if you have one for onboarding. Then create a new workflow for that process. 

Or, you can create a new project like Bryce suggests and let it build all of those things out for you. Then incorporate the new things into your existing project (Issue Type, Workflow, etc.) and create a new Request Type for the offboarding. 

Then when all done, just delete the project - it will not delete the shared things you have used. All of this is assuming you have a Company-managed JSM project and you create a Company-managed offboarding project.