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Setup new email address on Jira cloud version

Peter Ebraert December 7, 2018

Hello,

We are using the Atlassian cloud version of Jira.

It seems a default email address for our company is already available on the atlassian.net domain. In our case it is: jira@vlaamseoverheid.atlassian.net

I am wondering how I can add an extra email address for the same domain:

for instance incidents@vlaamseoverheid.atlassian.net

Thanks for your support!

 

Peter

1 answer

0 votes
Petter Gonçalves
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 7, 2018

Hello Peter,

Thank you for raising this question.

Unfortunately, it's not possible to create new IMAP Mail Servers using the same domain as the default incoming e-mail of JIRA. This functionality is only available for JIRA Service Desk application and it works on a per-project basis.

However, you can add new custom e-mails to your JIRA site if you want by following the instructions below:

Configure additional mail servers

Peter Ebraert December 10, 2018

Hello,

Thanks for the reply. I do not want to create a new IMAP Mail server. I just want to create a new email address, on which I will specify a dedicated email handler.

BTW. That email address might be in the same domain as jira@vlaamseoverheid.atlassian.net, but that is actually not a requirement.

 

Thanks for your help,

 

P

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