Shared filter is emailed to receipents as a weekly subscription but they don't receive it. Why?

[Lauren Pennisi]

I created a filter in JIRA that allows all users to see it. I scheduled this filter as a subscription to be emailed weekly to a list of JIRA users. However, I receive an email for the filter but my email list does not. Why is that? Do my JIRA users need to turn on a setting somewhere?

[Nic Brough -Adaptavist-]

How are you telling JIRA to send the email to your list?  A dummy user with that address?  Or something else?