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Show Queue with specific filter

Roger(io)
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April 18, 2020

I need to show the separation of queues based on the requisition group.

Ex.:

https: //my-site/SD/request-types/group/15

for a specific group and so on.

However, the allowed query (which I found) requires me to pass each of my requests, eg: resolution = Unresolved AND "Request Type" = "Extract Base"

Is there an assm filter?

resolution = Unresolved AND "Request Type Group" = 15

1 answer

0 votes
Patricia Francezi
Community Champion
April 18, 2020

Nowadays Service Desk project classics are not grouping Category Types... 

There is an early feature, that introduces Issue types categories, but not available for in production.

More info Here ANNOUNCING: Early access ITSM features in Jira Service Desk

that being said, the only way to achieve your queue is grouping your request types via JQL, each queue grouping the issue types that matters for your category "separation". 

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