Show new issues (from email) at the top of the backlog

[Limber Jaimes]

Hi,

Is there a way to automatically show the new issues created by email at the top of the backlog (JIRA Agile)?

Currently when the users send a new request to the JIRA mailbox (example: jira@mydomain.com), JIRA cacths the email and creates the new issue, but it is displayed by default at the end of the backlog, I would like the new issues in the top of the backlog so we can aware of it and prioritize accordingly.

Thank You

Limber Jaimes

[Fabio Racobaldo _Herzum_ · Accepted solution]

Hi Limber,

you can develop an own mail handler that will create and rank using the desired approach.

Hope this helps,

Fabio