Since JSD users (customers) need to be added to Confluence, is there a seamless way for the customer to access Confluence (i.e. they don't have to log in to JSD and then Confluence)?

[Paulo Junior]

Hi Nevra,

As far as I know, that is not possible. Only enabling Anonymous access for that specific space.

[Nevra Kadıoğlu]

Hi, I am still waiting for an answer, thanks.

[Nevra Kadıoğlu]

Hi Paulo,

Thank you for the information, I understand now that my customers must also be JIRA users but you did not answer my original question, "...is there a seamless way for the customer to access Confluence (i.e. they don't have to log in to JSD and then Confluence)?"

This is a follow up to my original question;

https://answers.atlassian.com/questions/16879408

The documentation is limited and confusing and I would really appreciate a thorough response. Thanks!

[Paulo Junior]

Hi Nevra,

It's not even possible for you to have service desk customers included on Confluence, unless your customers are also JIRA Users.