Slowness in jira server

Folks,

The instance is practically unusable. I can't even get the SEN number.

I was able to download the support.zip that I am attaching here.

I ask for help, because we are stopped in operation.

Kind regards

2 answers

0 votes

@Roberto Miasack

Hi Roberto

used https://github.com/jackgraves/standalone-atlassian-log-scanner to parse your log

resulting in https://confluence.atlassian.com/display/JIRAKB/OutOfMemory+due+to+Custom+Services
https://confluence.atlassian.com/display/JIRAKB/OutOfMemory+due+to+Large+Mailbox+Processing
https://confluence.atlassian.com/display/JIRAKB/Jira+server+crashes+with+OutofMemory+Java+heap+space+error
https://confluence.atlassian.com/display/JIRAKB/Mail+queue+stops+processing+after+OutOfMemoryError+in+Jira+server
https://confluence.atlassian.com/display/JIRAKB/OutOfMemory+due+to+Mail+Loop

Do you monitor your java heap usage?

As you see the out of memory messages. Any chance to increase the Jmx value?

Cheers

Kurt

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Kurt,

Thanks for all the support.

I do not monitor, how do I?

I do not know how to use this tool. I will check with my infrastructure if it is possible to increase the memory used. We currently have 8gb available on the VM.

Kind Regards

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

0 votes

@Roberto Miasack

Hi Roberto,

seems the support.zip is not attached yet, can you have a look to the atlassian-jira.log / catalina.out to see if you find any exceptions.

How is the system in general (CPU, RAM etc). any suspicious entries in the system log files

Cheers

Kurt

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Hi, @Kurt Klinner

Thank you for answer me.

In the atlassian-jira.log file what exactly should I look for to know of my problem?

Cheers

Miasack

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

@Roberto Miasack

Check if you find any kind of stracktrace referring to timeouts, or messages that have the level FATAL or ERROR

Cheers

Kurt

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Everything I found with the sentence "Catalina" present here:

Caused by: org.apache.catalina.connector.ClientAbortException: java.net.SocketTimeoutException
at org.apache.catalina.connector.OutputBuffer.realWriteBytes(OutputBuffer.java:380)
at org.apache.tomcat.util.buf.ByteChunk.flushBuffer(ByteChunk.java:420)
at org.apache.tomcat.util.buf.ByteChunk.append(ByteChunk.java:345)
at org.apache.catalina.connector.OutputBuffer.writeBytes(OutputBuffer.java:405)
at org.apache.catalina.connector.OutputBuffer.write(OutputBuffer.java:393)

Kind Regards

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

@Roberto Miasack

i was referring to the catalina.out file (the default tomcat log file below the jira installation directory/logs) I think it would be easier if you could upload the log files

Cheers

Kurt