Smart Commits not working

[Tracy Sells]

I tried this previously and the question was marked as answered but never resolved.  I have an issue where my account is not working with smart commits.  

Here is what is known/tried.  

• Our solution is hosted in the cloud with JIRA / BitBucket.  
• This is using a mercurial repository 
• Another Account WORKS with the same repository so I know the repository is successfully processing them. 
• My account is successfully linked via BitBucket and JIRA (2 in image below) 
• Any attempt to do a commit via HG Commit (Tortoise HG) or Visual Studio (Plugin) results in the same behavior 
• If I copy the commit message verbatim of the other user, it doesn't work for me but does for him.   (1 in image below)
• The smart tag will not show up for the JIRA issue (3 in image below) 
• The commit successfully routes to the issue (commits in issue below)  

So what I don't understand is that the commits work, they link to the issue, they have the same syntax, but smart commits will NOT process for my account.  

Can someone please help?