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Smart value {{issue.key}} return an URL and not the ID Key only

Laurent Florence February 24, 2025

Hi,

When I use smart value {{issue.key}} in automation, the documentation say: "give the ID (ex: PROJ-123) and it works well since 6 months.

But since some days, I have a full link like this 

 

https://******/browse/SVIULG-1505#icft=SVIULG-1505 - TEST 2 automatisation

Do you have any idea ?

 

jira-auto.jpg

Best regards,

2 answers

1 vote
John Funk
Community Champion
February 24, 2025

Hi Laurent - Welcome to the Atlassian Community!

It seems that a bug might have been introduced. You should open a support ticket with Atlassian to report it. 

https://support.atlassian.com/contact/#/

 

0 votes
Sebastian Krzewiński
Community Champion
February 24, 2025

Hi @Laurent Florence 

 

What?! :D It should return issue key. Based on your screenshot everything looks ok. Are you sure that you use {{issue.key}} but not {{issue.url}}?

 

Regards,

Seba

Laurent Florence February 24, 2025

Hi Seba,

 

Yes, I'm sure :)

And there screenshot with the result:

jira-auto-2.jpg

I don't understand why this behaviour. And I test also {{issue.url}} at the end, and the url isn't the same

jira-auto-3.jpg

As you can see, the url isn't the same.

 

Laurent

Laurent Florence February 24, 2025

Another information. It seems that's not a problem with smartvalue. Because, old Jira issue have the same behaviour, my field "Imputation" is with an url now. It's maybe an navigator update which make this. And that's why it happens now without any change on my automation.

do you think it's good analyse ?

 

Laurent.

Sebastian Krzewiński
Community Champion
February 25, 2025

Hi @Laurent Florence 

 

Like @John Funk mentioned in comment - please contact with https://support.atlassian.com. It looks like a bug.

Laurent Florence February 25, 2025

Hi,

 

I create a ticket on support.atlassian.com.

 

Thanks a lot,

Laurent.

Like Mikhail Kvasha likes this
Mikhail Kvasha February 25, 2025

Hi Laurent

 

Please provide the ticket number. I would vote for it.

 

Best regards
Mikhail

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