Snap! You can't view this page

[hasnae dada]

Hello everyone!

I'm a project administrator and I can't access to Email requests, it gives

"Snap! You can't view this page

You need to be a Service Desk Agent to access this page. Contact your administrator if you need access.

I have identified 2 separate issues: 

• Buttons for Queues, Customers, Reports etc are missing from the project navigation bar (left panel)
• Service Desk permissions lost when importing data

Does anyone know how to solve this issue?

[Bastian Stehmann]

Hey @hasnae dada,

welcome this community. If you want to access all features in a Service Desk Project, you need to be an Service Desk Agent (or at least, have application access to Jira Service Desk).

Please check on the Application Access page, which groups have that application access and add yourself to one of that groups.

That the Buttons are missing is also due to missing application access.

What exactly do you mean, that Service Desk permission is lost when importing data?

[hasnae dada]

The problem is I have admin role for my project and all permissions are granted to me

[hasnae dada]

I tried to create a new permission scheme(contains the admin roles) and i have associated the permission scheme to my project but it didn't work

[Bastian Stehmann]

To have only the project permissions is not enough.

Even as Administrator you need the Application Access (must be granted by Jira System Administrator). If you do not have Application Access, you will always have a very reduced view and capabilities.

[hasnae dada]

I enabled Aplication access still no luck !

And when I click on Email requests it gives me this:

[Bastian Stehmann]

And you are in the jira-administrators and/or in the jira-servicedesk-users group?

[hasnae dada]

I belong to all of them

[Bastian Stehmann]

Hmm, that doesn't make sense to me.

The problems you are experiencing are the one's you have when you are missing the Application Access. I'm sorry, I don't know why it even does not work when Application Access is granted to you.

[hasnae dada]

Thanks anyway^^

[Alex Shmakov]

Hi

You may try add yourself to project admin or SD Agent role in "project settings" - "Users and roles"

[hasnae dada]

I'm already the admin of the project

[hasnae dada]

I'm already the admin of the project

[hasnae dada]

I am already the admin of the project

[hasnae dada]

I didn't have this problem before I restore data

[Bastian Stehmann]

How and what kind of data did you restore? Maybe there is a problem.

[hasnae dada]

Thank you guys! i found the solution: it was a problem during the restore, the data wasn't restored properly I've done a new restore and it worked 

[Ruben Segura]

Thank you.  The new restore solved this problem.