Some tickets do not show on Kanban board

[Deleted user]

I have a query that pulls labels= xxx AND project in (A, B, C). I see the results and it shows this ticket from project C (C-315). The ticket obviously has the label xxx. 

I have created a Kanban board for this filter and C-315 does not show on this board. I tried as much as I could but can not figure out why. 

Board shows tickets from projects A and B. 

There are no other Filters on this Kanban board. 

Any ideas? 

Thanks

[Chris Stemen · Accepted solution]

Another common issue is the Kanban board will have a subfilter set to only include issues with no fixVersion or fixVersion is unreleased.  Make sure you aren't filtering out the issue because of its fixVersion setting.  A simple test would be to clear out that subfilter and see what happens.  Nic's point about the workflow status in the columns is a good check as well.  Make sure no non-included status' have issues associated.

[Deleted user]

removing the sub filter fixed the problem. Now tickets from project C show up. Although C-315 does not have a fixversion.

[Deleted user]

I added back fixVersion is EMPTY, no tickets from project C show up. Added back fixVersion in unreleasedVersions() no tickets from project C show up. This project does not even use the fixversion field.

[Chris Stemen]

If your project has no fixVersion values set, then the Work Sub-Filter shouldn't be a problem (I assume your sub-filter was the default "fixVersion in unreleasedVersions() OR fixVersion is EMPTY"). Can you set your filters as you think they should be, and then run a re-index? If you have changed a field configuration that affects Project C (added a context to a custom field, installed an add-on, etc.) it can cause data issues that need a re-index to allow your filters to work properly. Just another thought.

[Deleted user]

My sub-filter was "fixVersion in unreleasedVersions() OR fixVersion is EMPTY". The whole JIRA was re-indexed last Friday. For now I am just removing the subfilter "fixVersion in unreleasedVersions() OR fixVersion is EMPTY". Then the Project C tickets show.

[Nic Brough -Adaptavist-]

How have you mapped all the status into your columns?  Could you be missing the status that the issue is in?

[Deleted user]

There are no unmapped statuses. Here is what I found out so far. My query pulls up 87 tickets. In the Kanban board I see 32 To Do, 4 In Progress, 22 Done. (totaling 58) I go to Config of this board, in Coloumns and I see under to do 32 and 1. Under In progress 2 and 2, under done, 2, 1 and 47 (these are for different statuses). (adds up to 87) So for some reason some of these tickets are just not showing up in the Kanban board.

[Nic Brough -Adaptavist-]

Do you have any quick filters? Could you have released the two mising issues?

[Deleted user]

There are 29 tickets that are on versions that are released. That accounts for the discrepancy I was seeing in the Board config vs Board itself. Still that on issue from Project C is unaccounted for. My original problem.

[Deleted user]

there are no other filters. Here is what I did to see if it helps. Created a report that only pulls this one ticket from project C (C-315). Created a new Kanban board with that filter. C-315 is nowhere to be found.

[Deleted user]

In the Board Config > Column I see 1 issue in the open status. But in the board it does not show.

[Nic Brough -Adaptavist-]

And which column is the open status in? I think the next thing to start looking at is what the difference between C-315 and another issue is (ideally from project C)

[Deleted user]

Open status in in the To-Do column. I went more basic now. Project C tickets do not show up on Kanban board at all. Query is Project = C. Kanban board is empty. strange.