Someone already verified this domain under another organization.

[mjohnson]

Trying to setup Atlassian accounts several times. Now when I try to verify my domain I am getting a message " Someone already verified this domain under another organization." 

I know I tried to verify my domain couple of time before. How to sort this mess out and to verify my domain with the current settings?

I appreciate the help.

Thanks,

Marina

[Nic Brough -Adaptavist- · Accepted solution]

Well, the good news is that the domain verification has been successful already.

This does mean that you should be using the setup that has been verified.  I think we need to know what the problem is moving past the existing verification?

[mjohnson]

Hi Nick,

(I assume this is your name :-))

Thank you for a  quick response.

I did not see the indication that the domain was verified and saw a request to verify it. I do not remember now where was it. Now I deleted two previous records in my DNS and left the latest one.

I am not sure it is still OK.

As I said there is no clear indication that this domain was verified.

Thanks for your help,

Marina

[Nic Brough -Adaptavist-]

Ok, I'm a bit stuck now.  I'm not sure what you are trying to do, or where you are in the process.

It sounds like you have done some tidying up, which is almost always a good thing, but where are you with getting your domain set up and working with Atlassian?

[mjohnson]

Hi Nick,

Thanks for following up. I think we are OK with our domain verification. Now we are struggling with the fact that we accidentally created 2 organizations: most-us and mostus.

In addition, we created them under 2 different admin logins: mjohnson@most-us.com and most.us.co@gmail.com.

Now I am trying to remove most.us.co@gmail.com but worried that we can lose some access if we delete it.

What would you recommend us to do?

Thanks,

Marina

[Nic Brough -Adaptavist-]

Ok, it's good that you've got the domain verification sorted, but I completely understand the bad side - the worry that you might lose something.

I would log into the main account for most.us.co and have a look through the list of things it has access to.  For anything it has (and you want to keep), make sure that the other account is listed as a top-level admin as well.  Then, when the one you want to shut down goes away, you'll still have full admin rights over it somewhere else.

I apologise for that being a bit vague - I currently don't have a Cloud system where I'm an admin to go look at how it works at the moment.  But I do know the primary or initial admin can add other people as admins.

When you do get to the point of shut-down, you will find that you can't delete an account that is the sole owner of anything that is active.  And even if you manage to do something that does lose your access, Atlassian do not remove anything for a week (other than access to the system), so if there's a mistake, you can immediately raise a support call and get it back with little fuss.

[mjohnson]

Hi Nick,

Thank you so much for your response. But I am still struggling. It seems I also have under my account several different organizations. I am trying to understand how to aggregate them in one. I collected several screenshots in one MSWord document but not sure how safe  to place them in this chat. Can I email them to you directly?

Under my account, I go to Admin (admin.atlassian.com) and see 2 organizations: most-us and MOST Programming.

Also, Confluence is on most-us.atlassian.net. Jira is under mostus.atlassian.net.

All these sites and organizations are under one login.

How better to combine everything in one organization and one site most-us?

I am so grateful that you are working with me. Thank you.

Marina

[Nic Brough -Adaptavist-]

To combine Cloud systems like this, I would ask Atlassian.  Manually, you'd be creating new sites, exporting and importing data, which is messy and slow. 

All you really need is an organisational house-keeping run.  But that needs admin rights the customers don't have.

I would come up with a simple description of your desired end-state (The simplest case I imagine is you want "everything under most-us") and raise a support request with Atlassian. 

[mjohnson]

Thanks, Nick. I'll ask them for help