Something went wrong

[Irfan Dzankovic]

Hello,

We have an issue with one account on our team. When she logged in(on Chrome not the app, but the same issues is happening with the app), she has error *Something went wrong* Our team has been notified. If the problem persists, contact Atlassian support. 

[Ste Wright]

Hi @Irfan Dzankovic

Something else you can check is if the user has a licence for Jira. Just because a user has an account does not provide them product access.

To check this you'll need to be a Jira Admin and then:

1. Go to admin.atlassian.com
2. Select the organisation this impacts (if you have multiple)
3. Under Sites and Products, select the site
4. Select this user
5. Ensure the user has access on site and access to the product Jira Software

^ If not, correct this.

You can also access user management from Jira - go to Jira Settings > User Management.

If this doesn't work, contact support on https://support.atlassian.com/

Ste

[Prashant Sultania]

Hello @Irfan Dzankovic 

Tell the user to clean browser cache and history (All the time) hope it will resolve the issue. If the issue still persists submit the ticket with Atlassian support.

Thanks