Sprint closure

[Jay Patel]

Hi there,

I have a question about my JIRA administrative rights. I have closed a sprint but all closed tickets or done tickets have been moved to the next sprint- how do I make it such that the tickets that have been DONE in a sprint, remain in that sprint upon sprint completion?

Thanks

[Trudy Claspill]

Hello @Jay Patel 

Welcome to the Atlassian community.

I am going to contradict @William Calesco .

It does not actually matter what status the issues are in or if they have a Resolution value set.

When a sprint is Completed only the issues in the right-most column of the board will be considered "complete". It doesn't matter what the status is. It only matters that the issues are in the right-most column.

@William Calesco 's statement about sub-tasks needing to be "complete" (in the right-most column) as well as the parent issue being "complete" (in the right-most column) is correct.

You can map multiple statuses to a column, so if you have more than one status that represents done/completed, they would all have to be mapped to the right-most column of your scrum board.

If you have issues that are in the right-most column, for which all sub-tasks are in the right-most column, and they are still being moved to the next sprint, then we would need to dig into the specific details of such issues and your board configuration to try to determine the root cause.

[William Calesco]

You're right @Trudy Claspill about the columns.

Furthermore, if a status is unmapped, it also counts as completed.

[Trudy Claspill]

@Jay Patel 

I have examples of tickets/stories that I have closed in the past sprints but it does not have any tasks associated with it.  It was completed and moved to DONE.  But it carried over all of the sprints and I see all tickets in DONE status in my current sprint, rather than it being shown in the sprint it was closed in.

Can you share with us an image of the Columns/Statuses mapping for your board?

Do you have more than one Scrum board referencing these issues?

When you complete the sprint there should be a pop-up that tells you how many issues are considered complete vs. incomplete for the sprint. Is that pop-up telling you that the issues are complete or is it telling you the issues are incomplete?

[Melo]

Hi @Jay Patel, welcome to the community again!

It sounds that in this case it may be because the issues doesn't have a resolution set. 

I hope that helps.

Cheers,

Melo

[William Calesco]

Hi @Jay Patel 

2 things you need to make sure:
1 - your Done and CLOSE status are in the right status category, with the green color
2 - Not mandatory, but Ideal: make sure all done issues have the resolution field set to something (done, resolved etc)

Another point:
All sub-tasks must be Done before you can complete a sprint. If the parent issue is not marked as Done, it will be moved to the selected future sprint or to the Backlog when the sprint is completed.


Before closing the sprint you should see a message with the sum of the completed/incompleted issues, before getting ahead, always double-check if the numbers are right.

If the problem persists, I would recommend you create a support ticket.

[Jay Patel]

I have examples of tickets/stories that I have closed in the past sprints but it does not have any tasks associated with it.  It was completed and moved to DONE.  But it carried over all of the sprints and I see all tickets in DONE status in my current sprint, rather than it being shown in the sprint it was closed in.