Status in the "Sprint Report" is incorrect for a specific issue

[Eric Locatelli]

For one specific issue in my project, the status reported in the "Sprint Report" is incorrect:

• the issue is actually CLOSED
• however, in the Sprint Report, it appears with status ON GOING, in the Issues Not Completed section

For all the other issues in the sprint, status in the report is fine. I do not see anything specific for the faulty issue. 

This looks very similar to issue JSWSERVER-8029 (and all linked issues in this ticket) but all these issues are fixed with the Jira I use (Jira Server 7.12.3).

i tried re-indexing, but this did not change anything. 

Is this a known bug ? Any known workaround ?

Thanks. 

--

Eric

[Andy Heinzer · Accepted solution]

The sprint report is only generated at the time the sprint is closed.  It is a snap-shot of what the sprint looked like at the time the sprint was closed.  I suspect that the sprint was closed, and then at sometime after that, the issue status changed to closed as well. 

I would recommend going to the sprint report and checking the exact time the sprint closed. 

Then compare this to the issue history of this issue in question. 

I am interested to see if this issue's status changed after the time the sprint was closed to explain this behavior.