Status showing as none

[Arlan]

I want to display status on my sprint board but when I added it to the card layout all tickets show status as "none", which isn't even an option for our status. It shows up correctly in the issue detail view so I know i'm adding the right field, and if I add other fields they show up. I know this is possible since i've seen other scrum boards that display it, but i can't figure out why mine doesn't. Any help would be greatly appreciated.

[rebecca duran · Accepted solution]

I know its been a year for you but my coworker resolved this issue. Even tho it looks there is only 1 status in card layout, we actually had two. To resolve, we added status twice so two displayed in card layout config. then we deleted the first one leaving the second one and bingo the true status displayed.

[Stewart McCartney]

Yes... that worked for me Rebecca. thanks. I added both variables called status into the card layout, then I deleted the first one that was showing none. Great

[Jack Brickey]

@Arlan, can you verify the following:

• that you don't have a custom field called "Status" not even sure this is possible but have never tried. that is ensure you don't have two "Status" fields
• check your workflow. do you have a status called none? unlikely but you never know.
• what does the column config look like for the kanban (not backlog) board look like? what status is mapped to backlog?

[Arlan]

On your first point we do have a custom field called status but its not the one I want displayed, nor is it on the drop down list of fields that can be configured in the card layout. 

We do not have a status called none and if I click onto a ticket to bring up the detailed view, the status there shows something other than none.

Not sure exactly what you mean on the third question because i didnt setup a kanban board but if you're referring to the column management setup I have all status in one of the columns. There are some unmapped status' but none of the issues in my board have that status.

This screen shot better illustrates my answer to #2, as you can see the detailed view shows the status as "In Progress" while the quick view shows "none". 

[Jack Brickey]

well this has me perplexed for sure. Do all of the issues in the backlog have none as their status? what happens if you change the status of one of the issues? it is odd that an In Progress issue is showing in your backlog at all. I don't know that a screenshot of the column configuration showing status mappings will help here but it could provide a clue and I'm curious nonetheless. Do other projects exhibit this behavior?

[Arlan]

Yea i'm not really using the scrum board for its designed purpose which is why the In Progress ticket is showing on the backlog. People here don't seem to like the look of kanban boards, so i'm bastardizing a scrum board and including quick filters to see if they like it better. Its basically so that they can see all their tickets, and if i can get it to work the status of those tickets on a single page. I'm sure there are other ways to do this but people seemed to like the scrum board view which is why i'm trying to figure this out.

To answer your other questions I checked some other scrum boards and when I add status to any of them they all show as "none" and all the tickets in this board show the status as none. I've changed the status of multiple tickets and it doesn't change them from none in the board. 

I haven't really given much thought into the columns since for my purposes ill never be starting a sprint and therefore will never see the swimlanes but heres a screen shot of how i have it setup.

[Jack Brickey]

@Arlan, that was a bit of a curve ball. Unsure about your "none" status but am now wondering if you would be better served creating a dashboard for your team if they don't like Kanban board. If you don't want to take advantage of columns then a Scrum/Kanban board really isn't the best solution IMO. For my team I create a "My Activities" dashboard that using "currentuser()" on all filters to display data based upon whoever is logged in and viewing.

[Arlan]

Yea its not standard. If I can't get this to work then ill either do as you said and try creating a dashboard or just remove status. Then people will have to decide if they want to click on each ticket to view the status or if they'd rather use a dashboard. Thanks for your help.

[Jeremy Sanchez]

Hi @Arlan,

I created a board and tested this out and when adding the status field to the Card layout, the status shows as expected in the Backlog and Active Sprints view I set the field on. Do you have multiple fields listed on your card layout where the field has no value or would you be able to send any screenshots of the behavior you are experiencing and how you have your Card layout set for the board?

- Jeremy

[Jack Brickey]

concur w/ Jeremy. try removing Status and see if "none" still shows. make sure you didn't mistakenly add "Resolution" rather than status.

[Arlan]

Here are some screen shots of my board and the card layout. In the board layout I added another field (fixVersion) so that you can see it shows other fields correctly, however "status" shows as none. I don't think its a problem with the card setup as theres only one listed item for status which is the jira standard i think.