Stories remain striked through even when reopened

[Deepthi Sajja]

Hi,

When we change a story to ‘Done’ , but we need to reopen it, it remains striked through in our KANBAN board or backlog.

We suspect it is because the ‘resolution’ field is ‘Resolved’ , but we cannot update it manually.

Is there a solution for this issue ?

[Marc - Devoteam]

Hi @Deepthi Sajja 

You are correct in you suspicion.

The simplest solution is to edit you workflow, find the transition user do reopening an issue and add a post-function.

You the post-function "update issue field", select the field "Resolution" and the option "None"