Strange failure with board filter

[Gordon Bissell]

We have a company-managed project (called FT) which we use to manage tickets for a number of other projects (both company and team-managed).

From the Backlog view, if I use the three dots icon at the top right of the screen and select Configure Board I can see and edit the Board filter.

The board filter broadly looks like this...

project in (FT, AB, CD, EF, GH) AND issuetype in (Bug, Story, Task) ORDER BY Rank ASC

...where AB, CD, EF etc are the keys for the other projects.

This has worked well for several years, and allows us to see tickets from all these projects in the FT board backlog.

We recently created a new team-managed project (call it IJ) and added this to the FT board filter... and.. IJ tickets do NOT show up on the FT backlog.

Much investigation later, it appears that removing any of the current projects from the filter (e.g. CD) behaves as expected (CD tickets no longer show in the FT backlog), and adding an existing project back in (e.g. CD) makes them appear again.

Adding any other project (e.g. the newly created IJ, or even other older projects) does NOT result in that project showing on the FT backlog.

Finally, we created a new "FT2" company-managed project, and copied the FT board filter to this project (which worked as expected). If we add extra projects to this board filter (e.g. IJ) it DOES result in those projects showing on the FT2 backlog.

This is a bizarre bug, and one that must have happened in the last ~18 months (as we successfully added a project to the FT filter about a year and a half ago).

Anyone got any suggestions as to what's happened (or how to fix it)?

[Walter Buggenhout]

Hi @Gordon Bissell,

No idea why this would have happened, but it does seem as if there must have been something wrong under the hood with that board and/or project. Since you don't have access to application logs in cloud, it's unfortunately painful to investigate things like these. If this would repeat itself at some point in the future, a few things you might be able to do:

• try to make your filter work first through Filters > Search work items. If it works fine there (which I would expect it to do), save it and try to replace your board filter with the new saved filter. That should make it clear if there is something wrong with your filter rather than the actual board.
• if it turns out that your board somehow got corrupted, rather than creating a whole new project create a new board instead and attach it to your existing project. That should have less impact on your users, since the place to look for the board won't change that way.
• if you have time to engage Atlassian support, raise the issue with them through https://support.atlassian.com/contact/#/. Atlassian support can access your site's logs and dig deeper into the root cause of the issue.

Hope this helps!  

[Ian Lovatt]

Thanks @Walter Buggenhout the "new board" suggestion seems to have done the trick for allowing visibility of further additional projects within the backlog!

Cheers,

Ian

[Gordon Bissell]

Late to a reply; but thanks to @Walter Buggenhout