Struggling with Automation Smart Values for created

[Juhaina Almama]

Hi!

I am trying to use smart value for created  with automation rules for send email

{{issue.created}}

and {{issue.created.format("dd/MM/yyyy")}}

but it  gave the error:

Error rendering smart-values when executing this rule:Failed to get value for 

Anyone got the same and find out the solution ?

[Tessa Tuteleers]

Hi @Juhaina Almama , 

Are we talking Automation for Jira or Automation rules from JSM? 
Could you also include versions of your instance / apps? 

I just tested with these formats in Automation for Jira and they work like a charm: 

{{issue.created.format("dd/MM/yyyy")}}
{{issue.created.as("dd MMM")}}

- Tessa

[Juhaina Almama]

I am using Automation for Jira. 

[Tessa Tuteleers]

Hi @Juhaina Almama , 

could you show the actual action / error message? 

What version are you currently working on?

[Juhaina Almama]

Versjon:7.3.3

[Tessa Tuteleers]

Hi @Juhaina Almama , 

I notice in your bottom screenshot that you have {{issue.createdDate.format....}
Kindly try {{issue.created.format...}}

I just get an empty value for createdDate, not an error.

Could you try without the format? Based on the language in the mail I'm starting to think this format is somehow not supported / recognized on your system.

- Tessa

[Juhaina Almama]

Thanks,

I have tried all of these suggestions. but it does not work.

:(