Stuck at installing plugin

[Tom Luo]

We have been stuck in installing JIRA Syntax Highlighter Plugin for more than one day. The progress bar is staying at about 50%, and the status below is showing something like "Downloading    Installing". When other admins click on Add-ons tab, it says :

"A long-running task has been initiated by another user.  To avoid conflicts, you will not be able to update add-ons until this task has completed. "

Now JIRA prevents us from doing anything on the Add-ons tab.

 Below are some info and error in catalina.out. Please kindly help us out. Thanks.

• 2016-01-19 12:58:40,402 UpmAsynchronousTaskManager:thread-4 INFO foh 680x153490x4 uwgohe 10.100.20.159 /rest/plugins/1.0/available/popular [c.a.plugin.loaders.ScanningPluginLoader] No plugins found to b
  e installed
  2016-01-19 12:58:40,852 UpmAsynchronousTaskManager:thread-4 INFO foh 680x153490x4 uwgohe 10.100.20.159 /rest/plugins/1.0/available/popular [c.a.plugin.util.WaitUntil] Plugins that have yet to be enabled
  : (1): [jira.plugin.syntaxhighlighter.macro.syntaxplugin], 60 seconds remaining
  2016-01-19 12:58:52,160 Caesium-1-4 WARN anonymous    MRM Security handler [c.a.mail.incoming.mailfetcherservice] MRM Security handler[10102]: javax.mail.AuthenticationFailedException: Logon failure: un
  known user name or bad password. while connecting to host '10.6.0.23' as user 'JIRAsecurityMRM' via protocol 'pop3
  2016-01-19 12:58:57,633 http-bio-8443-exec-761 WARN DOrtega 778x301393x5 1uhhxku 10.25.110.32 /rest/dev-status/1.0/issue/summary [c.a.j.p.devstatus.provider.DefaultCoordinator] sav-jira01 (not_configure
  d)
  2016-01-19 12:59:47,544 http-bio-8443-exec-771 WARN DOrtega 779x302119x1 1uhhxku 10.25.110.32 /rest/dev-status/1.0/issue/summary [c.a.j.p.devstatus.provider.DefaultCoordinator] sav-jira01 (not_configure
  d)
  2016-01-19 12:59:52,262 Caesium-1-1 WARN anonymous    MRM Security handler [c.a.mail.incoming.mailfetcherservice] MRM Security handler[10102]: javax.mail.AuthenticationFailedException: Logon failure: un
  known user name or bad password. while connecting to host '10.6.0.23' as user 'JIRAsecurityMRM' via protocol 'pop3
  2016-01-19 13:00:20,315 http-bio-8443-exec-758 WARN JeMartinez 780x302274x1 1rgjvpo 10.50.20.70 /rest/dev-status/1.0/issue/summary [c.a.j.p.devstatus.provider.DefaultCoordinator] sav-jira01 (not_configu
  red)
  2016-01-19 13:00:52,165 Caesium-1-2 WARN anonymous    MRM Security handler [c.a.mail.incoming.mailfetcherservice] MRM Security handler[10102]: javax.mail.AuthenticationFailedException: Logon failure: un
  known user name or bad password. while connecting to host '10.6.0.23' as user 'JIRAsecurityMRM' via protocol 'pop3
  2016-01-19 13:00:56,970 http-bio-8443-exec-785 ERROR anonymous 780x302408x4 dgbnk6 10.50.20.61 /s/6975220d14a1ac1a8b0613526e088c4e-CDN/en_USvqep62/70114/b6b48b2829824b869586ac216d119363/78ac4aef1a6c275a
  361cbc495d461dc6/_/download/contextbatch/js/jira.view.issue,jira.navigator.simple,jira.navigator.advanced,jira.navigator.kickass,atl.general,atl.global,jira.global,jira.general,-_super/batch.js [o.a.c.c
  .C.[.[localhost].[/].[file-server]] Servlet.service() for servlet file-server threw exception
  java.lang.RuntimeException: org.apache.catalina.connector.ClientAbortException: java.net.SocketException: Broken pipe
          at com.atlassian.plugin.cache.filecache.impl.StreamsCache.streamFromFile(StreamsCache.java:140)
          at com.atlassian.plugin.cache.filecache.impl.OneStreamCache.stream(OneStreamCache.java:65)
          at com.atlassian.plugin.cache.filecache.impl.FileCacheImpl.cache(FileCacheImpl.java:100)
          at com.atlassian.plugin.webresource.http.Controller$1CachedContentImpl.cache(Controller.java:317)
          at com.atlassian.plugin.webresource.http.Controller$1CachedContentImpl.writeTo(Controller.java:272)
          at com.atlassian.plugin.webresource.http.Controller.sendCached(Controller.java:364)
          at com.atlassian.plugin.webresource.http.Controller.serveResources(Controller.java:179)
          at com.atlassian.plugin.webresource.http.Controller.serveBatch(Controller.java:78)
          at com.atlassian.plugin.webresource.http.Router$5.apply(Router.java:97)
          at com.atlassian.plugin.webresource.http.Router$5.apply(Router.java:89)
          at com.atlassian.plugin.webresource.support.http.BaseRouter.callHandler(BaseRouter.java:185)
          at com.atlassian.plugin.webresource.support.http.BaseRouter.dispatch(BaseRouter.java:161)
          at com.atlassian.plugin.webresource.servlet.PluginResourceDownload.serveFile(PluginResourceDownload.java:67)
          at com.atlassian.plugin.servlet.AbstractFileServerServlet.doGet(AbstractFileServerServlet.java:33)
          at javax.servlet.http.HttpServlet.service(HttpServlet.java:618)
          at javax.servlet.http.HttpServlet.service(HttpServlet.java:725)

[Nic Brough -Adaptavist-]

This install should take a few seconds at most.

The errors in your log are not actually much to do with the add-on, they seem to be email related, and saying that you need to fix a couple of connections to your email server (you've configured the wrong username/password combination in one or more JIRA "incoming email" servers, and it can't connect because the login is wrong)

[Tom Luo]

Nic,

Thank you very much for your reply.

I double check the catalina log file, the line in bold in my previous reported log is the only line contains the add-on name.

Is there any way to restore or clean it up without affecting the data?

[Nic Brough -Adaptavist-]

It's complaining about other long-running tasks, which could be a lot of things.  I suspect you need to try to id them to rule them out or fix them.

As a short term attempt to fix it, you could try clearing the add-on cache.

• Stop JIRA
• Go to <JIRA installation>/work
• Move the files in that directory to a backup directory somewhere outside the installation (your home directory is a good one).  Do NOT delete the directory itself, only the content.
• Go to <JIRA data>/Plugins
• Move the .osgi-plugins and .bundled-plugins directories to somewhere safe (your home again?)
• Restart JIRA and monitor the logs for errors

[Peter Pasho]

Hi Nic,

I'm having the same issue trying to upgrade gliffy add-on for confluence.  Should the same concept work there of moving the osgi-plugins and bundled-plugins directories and restarting?

[Nic Brough -Adaptavist-]

It's a "hard clearing of the plugin cache".  The same steps can be used on Confluence, up until 5.10 (I'm not sure about 6 yet).  Do NOT try it on a Data Centre install though... (That goes for JIRA DC too)