Subject: Mobile App Notification Issue – Notifications Not Visible in History

[Martyna Siedlaczek]

Dear JIRA Support Team,

I would like to report an issue related to notifications in the mobile version of the JIRA app (both on phones and tablets).

One of our users is receiving push notifications correctly – for example, when a task is assigned, updated, or commented on. However, after opening the JIRA mobile app, these notifications do not appear in the in-app notification history (the bell icon section). On the desktop version, all notifications are visible as expected under the notification bell.

This inconsistency makes it difficult for the user to review past activity while working on a mobile device. Could you please advise if this is a known issue or if there is a setting we need to adjust to enable full notification history on mobile devices?

Thank you in advance for your help.

Best regards,
Martyna

[Marc - Devoteam]

Hi @Martyna Siedlaczek 

Welcome to the community.

This is the public Atlassian community, this is not Atlassian Support, this is an open forum where forum members voluntary help other users on Atlassian related questions.

You could raise this as a feature request on https://jira.atlassian.com/secure/Dashboard.jspa