Subscribed filter deleted

[Neeta Dubey]

Hi,

By mistake i deleted a filter which was subscribed by a user. This user is still getting notification for the same. When i try to edit the subscription it gives the error message. How should i fix the problem?

[Vasiliy Zverev]

You could restore deleted filter from back-up. Import it on test JIRA instance and get deleted filter. Then create new subscription.

[Neeta Dubey]

Hi Vasiliy,

Thanks for looking into this and your reply however it doesn't sound very simple to me. Could you please let me know how could I restore only the deleted filter from backup and restore. I feel the  filter got deleted 3-4 days ago and user has reported this issue to me today.

[Vasiliy Zverev]

Ok, lets go step-by-step.

Step number 1 - do you have a test instance for JIRA? If no, then you should create it. You could use developer licence for this instance (https://confluence.atlassian.com/jirakb/how-to-get-a-jira-developer-license-744526918.html)

This test instance will be helpfull in future, so it is reasonable to have it.

[Neeta Dubey]

Thanks Vaisiliy,

I do have a test instance setup for my JIRA.

[Vasiliy Zverev]

Step 2: copy data from back-up.

Find where your JIRA xml baxk-ups are stored. Usually it are store into export subdirectory of JIRA home directiry.

Copy back-up for date you need, for example 1 week ago, to import directory on test instance. Follow this to restore data:https://confluence.atlassian.com/adminjiraserver071/restoring-data-from-an-xml-backup-802592998.html