Support Participants

[Ana Carvalho]

Good afternoon. I have a question regarding support participants. In my case, I get support emails through jira. But my colleagues receive a normal email, exactly the same as I get, but from normal email. and there are all the people who received the email. How do I make it through the jira, I get all participants in a first conversation?

[Gabriel Senna]

Hi Ana,

Are you still facing this doubt?

This depends on how your notifications are set. There is configurations where you can set to all receive the same email or to vary between users.