Suspicious email, actually from Atlassian

[Jonathan Rynd]

I recently got an email with subject "Some of your work items need attention". I had never gotten a message of this type before. It contained no information attributable to me other than my email address -- no name, no ticket ID -- and the link in it didn't go to my company's Jira site but to a domain I didn't recognize, ss-inf.net. The message headers also didn't include any references to Atlassian.

After some more investigation, it looks like this was a legitimate email. My question is why is Atlassian sending emails that have all the hallmarks of scams:

* no personal information

* demanding an urgent response

* linking to a third-party website instead of (mycompany.atlassian.net) (all the other Jira emails link directly to my company's Jira site)

* sent from an unexpected server

[Trudy Claspill · Accepted solution]

Hello @Jonathan Rynd 

Welcome to the Atlassian Community.

This is a community of users of the Atlassian products. It sounds like you really need to talk to somebody at Atlassian about that email to get an explanation.

Your administrators (if you are not an administrator yourself) can open a support case with Atlassian to start that dialog.

https://support.atlassian.com/contact/#/

[Prachi Bolar]

Hello,

Welcome to community :) 

Please report a ticket here as Trudy mentioned https://support.atlassian.com/contact/#/.

Atlassian support will further check and see what caused this trigger.

Thank you,

prachi