Sync issues

[Marko Brisevac]

Dear Community,

I'm trying to set up synchronization between Jira Software and Jira Service Management so that users can work on tickets from Jira Software, with all updates being synced between the Jira Software issue and the corresponding Jira Service Management request — and vice versa.

Since I don't have ScriptRunner, Automation is the best available solution. Both instances are hosted locally (Data Center).So far, I've managed to sync public and private comments, statuses, fields, and reporters using Automation. However, I'm running into an issue with attachments — they always seem to be duplicated.

Does anyone know the correct way to sync attachments using Automation, without creating duplicates?

Thanks in advance!

[Mohamed Benziane]

Hi,

One solution could be to have a rule that will first delete all attachment in the target issue then copy all attachments.