Tab panel 'com.atlassian.jira.jira-projects-plugin:summary-panel' failed to render

[Priyanka Karguppikar]

Kindly give me a solution to this error. This error occurs when I click on overview-> Summary.

Jira Version : 6.4.6
 
As suggested by Atlassian the permissions of the directories are same as below.

sudo chown -R jira:jira /var/atlassian/application-data/jira
sudo chown -R jira:jira /opt/atlassian/jira/logs
sudo chown -R jira:jira /opt/atlassian/jira/temp
sudo chown -R jira:jira /opt/atlassian/jira/work
chmod -R u=rwx,g=rx,o=rx /var/atlassian/application-data/jira 
chmod -R u=rwx,g=rx,o=rx /opt/atlassian/jira/logs
chmod -R u=rwx,g=rx,o=rx /opt/atlassian/jira/temp
chmod -R u=rwx,g=rx,o=rx /opt/atlassian/jira/work

Kindly help.

[Andy Heinzer]

I'm guessing you're taking those steps because you're following along to the KB Tab panel 'com.atlassian.jira.jira-projects-plugin:summary-panel' failed to render.

However it is unclear to me if you're actually seeing the error in the atlassian-jira.log / catalina.out of

Caused by: java.io.IOException: Permission denied
 at java.io.UnixFileSystem.createFileExclusively(Native Method)
 at java.io.File.createTempFile(Unknown Source)
 at com.atlassian.jira.charts.jfreechart.ChartHelper.getChartTempFile(ChartHelper.java:164)

Caused by: java.io.IOException: No such file or directory
 at java.io.UnixFileSystem.createFileExclusively(Native Method)
 at java.io.File.createNewFile(File.java:1006)
 at java.io.File.createTempFile(File.java:1989)

As cited in the KB.  Are you seeing these still after making those filesystem permission changes?

Are you running Jira with a separate user with the account name 'jira'?

Is there perhaps some other error appearing in the logs when this happens?