Tagging users has stopped working in JIRA Cloud

[Michael Horton]

For at least a few months now, we've lost the ability to "@tag" names in our comments. It tries, but never finds any of our users.  We can manually tag {~myuser], but that doesn't seem to send an email to them. We can also add folks to the participants list, and Confluence works just fine. Does anyone else have this problem?  

[Scott Theus · Accepted solution]

Hi Michael,

I suspect that the Global Permission for Browse Users and Groups has been disabled:

• Choose > System. 
• Select Global Permissions to open the Global Permissions page, which lists JIRA's global permissions.
• Browse users and groups to view and select users or groups from the user picker, and share issues. Users with this permission can see the names of all users and groups on your site.

Hope that helps

-Scott

[Michael Horton]

Thanks, Scott!  That was the issue!

[Petter Gonçalves]

Hello Michael,

There some misconfigurations and features that can cause this kind of problem on JIRA.

Please, check if the workarounds and troubleshoot provided in the documentation below can help you:

Mentions are not working on JIRA