Tasks appear in a sprint in backlog view but not in kanban view

[Josh Abbott]

Hi, I have a selection of tasks assigned to a sprint and can see them all listed in the backlog view, however when I try and view the sprint on the kanban board one of the tasks doesn't appear. I have all of the tasks assigned to me and can't see any reason why this task wouldn't appear.

[Phill Fox]

Hi @Josh Abbott 

Welcome to the Atlassian Community. 

Can I check that when you refer to "Kanban board" you are actually clicking on the Active Sprint view?


The reason I ask is that Kanban board in Atlassian terms means another separate agile board with a different set of conditions for what is displayed. There is a good background article describing the differences at https://www.atlassian.com/agile/kanban/kanban-vs-scrum

So going back to your problem of not being able to see an issue when you expect it to. 

All Agile views Scrum or Kanban are essentially driven by the JQL for the board. This could be as simple as project = "blah" or much more complex ones pulling bits from different projects and combining them together {eg project in (BLAH,BLING,BLOP) AND issuetype in (incident,problem)}
So the first this to check is to make sure that the missing issue is not being excluded in the selection criteria. Check the filter query in the Board Settings
Then if you are using Scrum check that the issue is in the correct sprint (assuming it is missing from the Active Sprint view).

Have you created a new workflow (or used a different workflow) that does not align the columns to the possible statuses? Check under board settings - Columns for unmapped issues. 

Here you can see three statuses that are not mapped to columns. To fix this issue you would drag the statuses on to the appropriate agile board column (maybe even creating a new column but keeping the number of columns low).

Also it is worth checking to see if the issue is complete as this may also cause the issue to not be displayed (as you do not want your Done column to get too full)

I hope that provides you with some pointers for finding why your issue is not appearing.

Kind regards

Phill