Team member filter icon are inconsistent for Scrum boards

[Owen Guion]

Using Jira Software Cloud, we routinely use the assignee icons at the top of the active sprint to view and discuss assigned issues.

Over the past 2 weeks to month, we have noticed that the behavior is inconsistent - Issues in progress with assignee and icon on the issue/card do not show on the icon filter - even expand the (+) icon

Something change?

[Bill Sheboy · Accepted solution]

Hi @Owen Guion 

The only time I have seen that symptom was when assignee was changed outside of the board (e.g. someone else editing the issue) and there was latency on the board update.  The fix was just to refresh the page.

If you are consistently seeing this, I recommend working with your site admin to submit a ticket to support to learn if there is a defect: https://support.atlassian.com/contact/#/

Kind regards,
Bill