Text Field Validators

[Holly Schomann]

Help!
Using text field validators, I am trying to require a custom text field to be updated before the ticket can be moved to the next status in the workflow. 

The text field default value includes text (instructions on what to enter), therefore I can not select the validator that the field must have a value entered to proceed as there is already text in the field.

I have selected the validator that the field must be updated to transition, however, it won't seem to allow the issue to transition even after I update the text in the field.  Any suggestions?

[Airbus Driver · Accepted solution]

I have selected the validator that the field must be updated to transition

Which validator is this? Did you choose the validator 'Field has been modified Validator' and then choose the custom text field from the drop down menu (in the next page)? Don't forget to save and publish changes.

[Holly Schomann]

Thanks Viggo,

I appreciate you taking time off from your films to help me with my jira issues ;-)

Yes, that is what I have chosen. It works, it actually works TOO well.  Even after i have updated the text in the field, it won't allow me to move the ticket forward.

Any thoughts?

[Airbus Driver]

Haha thanks! I decided to take some time off after LOTR!

So, I managed to recreate your issue, thanks for the screenshot. The validator only seems to work when you have a Screen associated with the transition (a screen appears when performing the transition).

Here is what I would suggest for what you're trying to achieve:

1. Create a screen with the 'Acceptance Criteria: (how to test / end user/ conditions to be met') field;

2. Edit the workflow transition and choose this screen from the drop down menu;

3. Add the same validator as before;

4. During the transition, you'll get the following screen;

Hope this helps!

[Holly Schomann]

Thank you so much for this suggestion. Apologies for the late response as I was on vacation last week.

I did indeed try the steps above.  However, even if I have edited the acceptance criteria field, it still provides a screen suggesting that I need to update acceptance criteria in order to move forward.

Open to any other suggestions you may have. I may have to see if I can get some response from Jira support.

[Airbus Driver]

No worries at all, I hope you had a good time off :)

Can you please try checking if you have the custom field (acceptance criteria) set as REQUIRED in the field configuration? If so, perhaps try unchecking this option and try again.

[Holly Schomann]

Thank you so much. I unchecked this as a required field and I still get the screen asking for this field to be updated even if I had already updated the field.

Additionally, the screen prompts me to add a comment (rather than bringing up just the acceptance criteria field).  However, this is secondary to my issue of this prompt appearing even If I have already updated the acceptance criteria field.

sigh.

Any more suggestions?

Holly

ps-I am kinda sad you changed your user name.

[Airbus Driver]

I'll always be Viggo for you :)

Hmm...this sounds a little bit complicated without checking your Screen schemes. Perhaps engaging Jira support might be easier?

The only other things that I can think of (and we've discussed) are;

1. Workflow validators/conditions - check to see that you don't have any additional validators/conditions defined for this field (maybe defined again elsewhere?)

2. Make sure that this field is not set to REQUIRED in the field configuration

The alternative to using a validator for this is to define a CONDITION. That means that the next workflow transition will ONLY be permitted if that custom field is filled-in in a particular status. If you do this, remove the screen from the transition and remove any existing validators.