Text Field (multi-line) not saving in issue from Portal View

[MB10]

Hi all, 

When creating an issue via the Portal view the Text Field (multi-line) fields do not save to the issue, however when the issue is created in Jira it works fine. Every other field type behaves correctly.

I've turned off the Automations and get the same result. Anyone know what's happening?

Thanks

[Mohanraj Thangamuthu]

Hello, Good day. You are using Jira service management project type or Jira software project type?

[MB10]

Jira service management project

[Mohanraj Thangamuthu]

Thanks for confirming. Please move this query to https://community.atlassian.com/forums/Jira-Service-Management/qa-p/jira-service-desk-questions