The Atlassian Marketplace server is not reachable

[Kirk Williams]

This morning, 01/23/24, we noticed the marketplace is not reachable via our Jira production server GUI, but the marketplace is reachable from the host server via the following command referenced at Problems Connecting to the Atlassian Marketplace | Atlassian Support | Atlassian Documentation.

curl -v -X GET https://marketplace.atlassian.com/healthcheck

We wanted to get in one last server upgrade from 9.4.7 to 9.4.15 prior to migrating to Data Center in order to resolve a flagged vulnerability issue on 9.4.7. 

We no longer have access for updating existing addons via the application or access to the "plan your upgrade" guidance for our production server.   

• Last week, we upgraded our test server without any access issues to the marketplace for addon updates and upgrade guidance.

Isn't Feb 15, 2024 the announced cutoff for on-prem server?  Is it intentional to block access to the marketplace for server upgrades prior to 02/15?

[Kirk Williams · Accepted solution]

From submitter of the question:

This is no longer an issue...marketplace is allowing for us to view the available updates for addons and able to view the upgrade guidance again.